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This guide covers all areas of the Faye Sugar-Hubspot integration that relate to set up and general administration of the integration. It is intended to be used by the CRM or Hubspot admin responsible for setting up or managing the integration between the two systems.

You may also be interested in our Sugar-Hubspot User Guide for information on how Sales and Marketing users within your organisation can leverage the benefits of the integration while working within Sugar.

Before you get started

In order to complete the set up of your Sugar-Hubspot integration you’ll need to have the following:

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Once you are done configuring the settings in the Integrations area remember to click SAVE to apply the changes.

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IMPORTANT: Saving the integration settings with the connections and synchronization settings enables will start the sync between the two systems immediately.

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Once you are ready to set up your custom mapping click on the + icon to create a custom mapping

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Sync cycles are shown in chronological order with breakdowns for how many records were synced in either direction and the sync status. Let's take a look at each section of the sync run info:

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Image: Shows recent sync runs for a one way sync from Hubspot to SugarCRM

  • Job started at: Displays the date and time the sync cycle began

  • Steps progress: Shows the steps that the sync cycle needs to process in order to complete each sync cycle. The Steps listed here may vary depending on your integrations configuration. Completed processes are indicated with a check mark symbol.

  • Records statistics: The looking glass icon next to each entry allows you to drill into the specific Sync Log entries for the events processed in that section of the sync run. For example, if you see that 120 accounts were synced from Hubspot → Bridge → SugarCRM then you can drill in to see the individual sync logs for each of the 120 company records that were processed.

  • Importing to bridge: Shows the number of records that were imported into the Hubspot bridge to be processed.

  • Exporting from bridge: Shows the number of records the Hubspot bridge successfully exported (created or updated) in the target instance (Hubspot or Sugar)

  • Status: Displays the status of the sync run. this will indicate if it Finished, Completed with errors or is in the process of Running. An info tooltip icon may provide additional info as necessary.

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