Page Comparison

Version 2.0.0

• MMS

  • MMS enabled phone numbers can be purchased for an extra fee

  • Images and MP4s can be sent and received on MMS enabled numbers.

    • SMS enabled numbers can not receive or send images

  • The List Numbers API from Ytel now includes details about the phone number being MMS enabled; the logic has been updated to download MMS information directly from Ytel via the Download Phone Numbers functionality

• The Chat dashlet has been rewritten; users can now have a full conversation from within the dashlet.

  • The dashlet enables outbound SMS messages from within the dashlet

  • The dashlet will automatically display inbound messages as they arrive

  • The dashlet will display MMS images

  • The dashlet will display all message to the Mobile Phone number
    

    

• Messages

  • Users can reply to a message directly from viewing a Message.

  • The recipient's phone number now has the SMS 💬 icon to reply to message

  • The record view will display MMS images

  • The record view is now editable; you can add custom fields and they will be able to be edited.

  • In addition to sending Messages to Contacts, Leads, and Prospects, it is now possible to send messages to Users

• Meetings and Calls

  • The record view has been updated to add a Message Reminder Time along with the OOTB Popup and Email Reminder Time

  • SMS reminders will automatically be sent to all Contacts, Leads, Prospects, and Users
    

    

• Schedulers

  • A scheduler has been added that has the ability to download inbound messages. This is down to ensure that no messages are missed. OOTB this is setup to execute once per hour.

  • A scheduler has been added to send SMS message reminders for Calls and Meetings

  • A scheduler has been added to properly format the Mobile Phone of Contacts, Leads, Prospects and Users

• Command Line

  • A command-line addition has been added to the bin/sugarcrm command. This adds the ability to manually download all inbound messages from the previous year. The command is bin/sugarcrm fbsg:downloadinboundmessages

  • the command-line takes as a parameter an interval. This is can be D, M or Y. Examples: 1D (1 Day), 1M (1 Month), 1Y (1 Year)

• International SMS

  • International SMS enabled phone numbers can be purchased for an extra fee

  • When sending an SMS to an international number, the sending algorithm will select a local in-country phone number to send from.

  • If no available in-country phone number is available. The message will not be sent.

• Contact, Leads, Prospects

  • The Messages sub-panel has been updated to display all messages to the records mobile phone number

  • The field, phone_mobile_e164, has been added to the contacts, leads and prospects tables. Along with a corresponding index.

• Users

  • The field, phone_mobile_e164, has been added to the contacts, leads and prospects tables. Along with a corresponding index.

• Do Not Message

  • A new module has been added that centralizes the Do No Message functionality across the mobile phone number

  • This functions like the opt-out of an email address

  • Before sending a message, the phone number is checked for Do Not Message

  • Inbound SMS messages are checked for the opt-out word, STOP, END, QUIT, CANCEL and UNSUBSCRIBE. If one of these single words is received. The phone number will be marked as Do Not Message.

    • (The opt-out word must be the only word in the message. They are not case sensitive)

  • Conversely, Inbound SMS messages are checked for the opt-in word, START or SUBSCRIBE. This will remove the Do Not Message flag.

• Notifications

  • The administrator can configure who will be notified of the inbound messages. Options are the record owner or the most recent person who sent the message.

• Bug Fixes

  • Inbound voice calls to US-based SMS numbers will properly be redirected.

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