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Changing Sync Direction: It is recommended that the sync direction for Accounts, Contacts and Leads is not changed after it has been set. This can, in some cases, result in duplicates being created in either system. Changing Sync Hubspot Contacts to Sugar: It is recommended this selection is not changed after it has been set. This can, in some cases, result in duplicates being created in either system. |
| Info |
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✉ License Info Email Alert: If the Hubspot bridge detects any issue with the license key info an email will be sent to the Hubspot Bridge user alerting them. |
At the bottom of the Integrations screen you’ll find the Connection Status buttons. These allow you to check the status of the connection with SugarCRM and Hubspot.
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Once you are done configuring the settings in the Integrations area remember to click SAVE to apply the changes.
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IMPORTANT: Saving the integration settings with the connections and synchronization settings enables will start the sync between the two systems immediately.
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Once you are ready to set up your custom mapping click on the + icon to create a custom mapping
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Sync cycles are shown in chronological order with breakdowns for how many records were synced in either direction and the sync status. Let's take a look at each section of the sync run info:
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Image: Shows recent sync runs for a one way sync from Hubspot to SugarCRM
Job started at: Displays the date and time the sync cycle began
Steps progress: Shows the steps that the sync cycle needs to process in order to complete each sync cycle. The Steps listed here may vary depending on your integrations configuration. Completed processes are indicated with a check mark symbol.
Records statistics: The looking glass icon next to each entry allows you to drill into the specific Sync Log entries for the events processed in that section of the sync run. For example, if you see that 120 accounts were synced from Hubspot → Bridge → SugarCRM then you can drill in to see the individual sync logs for each of the 120 company records that were processed.
Importing to bridge: Shows the number of records that were imported into the Hubspot bridge to be processed.
Exporting from bridge: Shows the number of records the Hubspot bridge successfully exported (created or updated) in the target instance (Hubspot or Sugar)
Status: Displays the status of the sync run. this will indicate if it Finished, Completed with errors or is in the process of Running. An info tooltip icon may provide additional info as necessary.
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A. When synchronising Sugar Account records to Hubspot the website value is passed to the Companies “domain” field. Unlike the website field in Sugar that will accept almost any text string the domain field in Hubspot expects well formatted values. In this case a “domain is invalid” error is returned because the website value being passed includes some invalid formatting on the end “parkerindustries.net[unset]".
In this example if the Sugar records website value is corrected to parkerindustries.net then it should synchronize fine the next time it tries.
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